Professional Wireless Microphone System Camcorders

Help desk ticket system training

Related to HELP DESK : http://www.youtube.com/watch?v=3gC2KvldDTk
Help desk ticket system training
Help desk software is used by support desk agents (also called operators) to monitor the user environment for issues ranging from technical problems to user preferences and satisfaction.

Businesses typically use help desk software to:
•answer commonly asked questions with an FAQ or knowledge base
•track issues through their life-cycle
•streamline and record customer interactions, including phone calls & live chats

Help desk software reduces the need to rely upon email-only support, reducing the number of transactions and missed or lost messages.

Businesses also use help desk software to track and manage support metrics (also called analytics). Popular metrics include:

•Assignment time
•Agent productivity
•Resolution time
•% of tickets solved within 4 hours
•Day/time ticket creation

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